Service System
Full-process professional services, one-stop solution from consultation to after-sales, making your procurement more worry-free
Service Philosophy
We always adhere to the service philosophy of "Customer First, Service First", customer demand-oriented, with professional technology, efficient response, and perfect system, to provide high-quality commercial vehicle parts supporting services for global customers, and strive to become the most trusted partner of customers.
Service Process
Needs Consultation
Professional customer service team responds 7×24 hours to understand customer procurement needs
Solution Formulation
Formulate exclusive procurement solutions according to customer needs, clarify products, prices and delivery dates
Contract Signing
Sign a formal procurement contract, clarify the rights and obligations of both parties, and protect the cooperative rights and interests
Product Stocking
Stock up according to contract requirements, strict quality inspection to ensure products meet quality standards
Logistics and Distribution
Choose the optimal logistics solution, track the whole process to ensure products are delivered on time
After-sales Service
Continuous follow-up after product delivery, providing technical support and after-sales guarantee
Core Service Advantages
Fast Response
7×24-hour professional customer service team online, customer consultation response within 1 hour, emergency needs solution within 30 minutes.
High Professionalism
All team members have more than 5 years of experience in the commercial vehicle parts industry, familiar with various product characteristics and application scenarios, and can accurately match customer needs.
Perfect Service System
Form a complete service closed loop from demand consultation to after-sales service, each link is responsible by professional personnel to ensure service quality and efficiency.
Customized Service
Provide customized procurement solutions and service processes according to the industry characteristics, procurement scale and usage scenarios of different customers.
After-sales Service
We provide comprehensive after-sales service guarantee to ensure that the products purchased by customers can be used normally and solve the worries of customers:
- Product warranty: core products provide a 6-12 month warranty period, non-human damage can be replaced or repaired free of charge;
- Technical support: provide product installation, commissioning, use guidance, professional and technical personnel remote or on-site guidance;
- Regular return visits: regular return visits after product delivery to understand product usage and solve problems in the use process in a timely manner;
- Parts supply: long-term provision of product parts supply services to ensure the parts needs of product later maintenance;
- Complaint handling: establish a sound complaint handling mechanism, customer complaints respond within 24 hours, and give handling results within 72 hours;
Service Commitment
Transparent Price
All product prices are open and transparent, no hidden fees, clearly marked prices, honest to everyone
On-time Delivery
Deliver on time as agreed in the contract, inform in advance and negotiate solutions in case of special circumstances
Quality Assurance
All products undergo strict quality inspection, and products that do not meet quality standards will never be delivered
Worry-free After-sales
Professional after-sales team follows up the whole process to solve all problems in the use process of customers
Customer Cases
We have provided professional commercial vehicle parts procurement services for customers in many countries and regions around the world, the following are some typical customer cases:
A Large Logistics Enterprise in Russia
Provide SHACMAN and CNHTC commercial vehicle parts supply services for the enterprise, with an annual supply amount of more than 20 million yuan, stable product quality, timely delivery, and highly recognized by customers.
An Auto Repair Chain Enterprise in Africa
Provide full range of commercial vehicle parts supply for the chain enterprise, covering more than 10 African countries, establish a stable supply chain system, and the timely rate of parts supply reaches more than 98%.
An Automobile Assembly Plant in Southeast Asia
Provide customized commercial vehicle parts supporting services for the assembly plant, customize products according to local vehicle model characteristics, and reduce customer procurement costs by more than 30%.